In the unlikely event that you feel that we haven’t fulfilled your expectations please use the following complaints procedure:
Stage 1
Always complain ‘on the spot’ if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officiant or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
Stage 2
Contact the Crematorium Manager, by telephone or write to him at the address shown below or via e-mail shown below . He will respond to any official complaint in writing within three working days.
Crematorium Manager
Baldarroch Chapel and Crematorium
Crathes
Banchory
AB31 5JL
e-mail – info@baldarrochcrematorium.co.uk
Stage 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director
Baldarroch Chapel and Crematorium
Crathes
Banchory
AB31 5JL